Practical guides for owners — bidding and pricing contracts, keeping accounts, building reliable crews, and what your business is worth.

Most buyers price a janitorial business as a multiple of owner's profit. Here's how that number gets calculated, and what moves the multiple.

Two real paths to more contracted revenue — and eventually a higher sale price — explained side by side.

Bid too low and you can't staff the building. Bid with no method and you lose the accounts you want. A practical way to build — and defend — a number.

Reviews and references are how a facility manager shortlists a janitorial contractor. Here's how to earn them, and what to do when feedback isn't glowing.

Janitorial accounts renew on consistency. Here's how to build crews that deliver it in buildings nobody is watching.

More facility managers now ask an assistant "who does commercial janitorial in my city?" before they send out an RFP. Being the business it names is a different job from ranking — here is how it works.

Three results sit above everything else on a local search, and they take most of the clicks. What actually moves you into them, and what is a waste of time.

A field-by-field checklist. Most janitorial contractors find three or four things wrong in one sitting, and every one of them is costing inquiries.

The real questions people put to an assistant before they invite anyone to bid — and the answers worth having on your own site, in your own words.

Accreditation only pays when people see it. Where to put the badge, what to say next to it, and the places most members forget.

A dated, independently issued document beats a badge in a few specific situations — and in commercial work, most of them involve a procurement file.

Someone will always bid lower. Here is how to handle it without cutting your price or badmouthing anyone.